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Privacy Policy

This Privacy Policy (hereinafter referred to as the "Policy") governs the processing of personal data collected and used by Zentera Prime Investments Limited, registered in Kenya under number PVT-5JUZRX3Y, when users use the Company's website, online forms, services, and other digital resources.By using the site, you confirm that you have read this Policy and agree to its terms.

1. About the company

Address: TSquare Building, Mumias South Road, Buruburu, Nairobi, KenyaRegistration Number: PVT-5JUZRX3YEmail for inquiries: office@zenteraprime.comThe Company is the data controller and is responsible for collecting, storing, and processing personal data.

2. What data do we collect?

We may collect the following categories of data:

2.1. Data provided directly by the user

  • Name
  • Phone
  • Email
  • Company (if specified)
  • Region/address of the property
  • Requests and messages sent through website forms
  • Technical data of the property (if provided)

2.2. Data collected automatically

  • IP address
  • Device and browser type
  • Referral source
  • Website visitor data (pages viewed, behavior, time spent on site)
  • Cookies (see Cookie Policy)

2.3. Data received from third parties

  • Information from advertising platforms
  • Information from analytics services
  • Technical data from installation/maintenance contractors

3. We process personal data for the following purposes:

3.1. To provide services

  • Commercial Proposal Preparation
  • Equipment Selection
  • Customer Communication
  • Contract Management
  • Equipment Import and Delivery
  • Service, Warranty, and Support

3.2. To improve the website's performance

  • User Behavior Analysis
  • Interface and Content Optimization
  • Technical Support

3.3 For marketing and analytics

  • Personalization of advertising materials
  • Ad performance statistics
  • Sending notifications (only with consent)

3.4 To comply with the law

  • Compliance with the Kenya Data Protection Act
  • Financial Reporting
  • Fraud Prevention

4. Legal basis for processing

We process data based on:

  • user consent—when filling out forms, subscribing, or using the website;
  • contractual obligations—concluding and executing contracts;
  • the Company's legitimate interests—analysis, website security, and marketing;
  • legal requirements—tax, financial, and corporate laws.

5. Transfer of personal data to third parties

We may share data in the following cases:

5.1. Technical contractors

  • installers
  • service engineers
  • logistics companies

The transfer is carried out only when it is necessary to perform the service.

5.2. Analytics providers

  • Google Analytics
  • Meta / Facebook Analytics
  • Other marketing platforms

Data is transferred in an anonymized form.

5.3. Legal and financial consultants

If required by law or for the performance of a contract.

5.4. Advertising services

Only with the user's consent to marketing cookies.

We do not sell data to third parties.

6. Data storage

We store data only for as long as necessary to achieve the purposes of processing, namely:

  • application data: up to 36 months
  • contract data: in accordance with Kenyan financial regulations
  • cookie data: in accordance with cookie storage periods
  • service contract data: for the duration of the contract

After the expiration of the storage period, the data is deleted or anonymized.

7. Data protection

We implement technical and organizational security measures:

  • data encryption
  • restricting access to employee data
  • server and network protection
  • secure data transmission
  • regular security audits

8. Your rights

According to the Kenya Data Protection Act and the principles of the GDPR, users have the right to:

  • request access to their data
  • request correction of inaccurate data
  • request deletion of data (where possible)
  • restrict processing
  • withdraw consent to processing
  • object to marketing processing
  • request data portability (if applicable)

To exercise your rights, please write to us: office@zenteraprime.com

9. Children

Our website does not collect data from children under 18 years of age.If such data is transferred, we will delete it upon request.

10. International data transfer

Where data is processed on servers outside of Kenya (e.g. cloud services), we ensure compliance with data protection standards and use only trusted international providers.

11. Links to third-party resources

The website may contain links to external web resources.We are not responsible for their content or Privacy Policy.

12. Changes to the Policy

We may update this Policy as needed.The most current version is always published on this page.

13. Contacts

For any questions regarding personal data, please contact:Company: Zentera Prime Investments LimitedEmail: office@zenteraprime.comAddress: TSquare Building, Mumias South Road, Buruburu, Makadara District, Nairobi County, Kenya